PRIVACY POLICY
This
privacy policy is an electronic record in the form of electronic contract
formed under the Information Technology Act 2000 and the rules made there under
and the amended provisions pertaining to electronic documents / records in various
statutes as amended by the Information Technology Act, 2000. This privacy
policy does not require any physical, electronic or digital signature.
This
privacy policy is a legally binding document between you and the company. The
terms of this privacy policy will be effective upon your acceptance of the same
(directly or indirectly in electronic form) and will govern the relationship
between you and Real Dream Achievers Private Limited for your use of websitewww.realdreamachievers.com.
This
document is published and shall be construed in accordance with the provisions
of the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data of Information) Rules, 2011 under Information
Technology Act, 2000 that require publishing of the privacy policy for
collection, use storage and transfer of sensitive personal data or information.
Please read this privacy policy
carefully. By using the website, you indicate that you understand, agree and
consent to this privacy policy. If you do not agree with the terms of this
privacy policy, please do not use this website. You hereby provide your
unconditional consent or agreements to the company as provided under section
43A and section 72A of Information Technology Act, 2000.
Thank
you for visiting www.realdreamachievers.com.As
used in this privacy statement, the terms “our”, ”we” and “us” refer to both Real Dream Achievers Private Limitedand the Independent Distributors
unless the context provides otherwise.
This privacy policy sets out how Real Dream Achievers Private Limiteduses and protects any information that you give us when you use
this website.Real Dream
Achievers Private Limitedis
committed to ensuring that your privacy is always protected. Should we ask you
to provide certain information by which you can be identified when using this
website, and then you can be assured that it will only be used in accordance
with this privacy statement.
What Information We Collect and How We Use It
The information that we collect on our website comes under two
general categories:
·
Personally
Identifiable Information
·
Aggregate
Information
Personally Identifiable Information
This refers to information that lets us know who you are or
things specifically about you.
A. Visitors
You can browse our
website without sharing any Personally Identifiable Information. If you want to
register with us as an IndependentDistributor or place an order, you may
voluntarily provide your Personally Identifiable Information (name, address,
email address or telephone number) to be shared with a registered Independent
Distributor for the purpose of assisting you with registration and order
placement. We might also maintain a record of your contact information to help
us provide better services in case you contact us again.
B. Ordering
When you place an order
on our website, Personally Identifiable Information (such as name, contact info,
order info, credit card and other transaction info) will be collected for the
purpose of processing and delivering your order. We may also provide certain
necessary order details to our shipping partners to complete the delivery of
the order.
C. Credit Card Storage
The Credit Card
Information collected for online shopping is used only to process payments for
the orders and, is not retained on our website.The information is securely
transmitted to the bank, and we store only the reference number and amount paid
information provided by the bank.
D. Surveys and Promotions
You may voluntarily provide
Personally Identifiable Information to participate in occasional surveys, user
polls or to answer questionnaires. This information is used by us to better our
products and services. We may also use this information to provide you
marketing and promotional material.
Aggregate Information
This refers to information that does not distinguish you as a
particular individual. This information includes your browser and operating
system type, your IP address, URL (Uniform Source Locator) of the website that
directed you to our site and any search terms you enter on our site. Such
information is aggregated by our web server to monitor the activities on the
site and evaluate its performance. This helps us improve the features and
functions on the website to provide you a satisfactory user experience. We
might compile, publish, store, collect, promote, disclose or use any Aggregate
Information. We generally do not correlate any Personally Identifiable
Information with Aggregate Information. In case we do this, it will be
protected as per the terms mentioned for Personally Identifiable Information in
this Privacy Policy.
Real
Dream Achievers Private Limitedthrough
this website uses “cookies” to enable you to sign in into our services and to
help personalize your online experience. As you browse, we may install cookies
(tiny text files stored on your hard disk by a web page server) in your
browser. Cookies cannot harm your computer and they do not contain any
personally identifiable information. One of the primary purposes of cookies is
to store your preferences and other information on your computer in order to
save your time by eliminating the need to repeatedly enter the same information
and to display your personalized content on your later visits to website.
Cookies also help us to improve our site and to deliver a better and more
personalized service. Among other things, they enable us:
·
To estimate our
audience size and usage pattern.
·
To store
information about your preferences, and so allow us to customize our site
according to your individual interests.
·
To increase the
speed of your searches.
·
To recognize you
when you return to our site.
Security
We are committed to ensuring that your information is secure. In
order to prevent unauthorized access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure
the information we collect online. It is your sole responsibility to safeguard
the password created for your online account. In case you suspect that your
password has been compromised, contact Real Dream via email at realdreamachievers22@gmail.comas soon as possible. Since yourReal Dream Independent Distributor ID and
account password are specific to you, you take full responsibility for any and
all activity conducted on our site with your ID and password.
Third Party Links
Real Dream websitewww.realdreamachievers.comdoes not include or offer third party products or services for its
Customers / Independent Distributors on the website.
Children’s Privacy Protection
Real Dreamwebsitewww.realdreamachievers.comneither targets nor is intended
for children below the age of 18years. Personally Identifiable Information will
not be collected from children on purpose and if we discover such data on our
site, the same will be deleted.
Changes to this Statement
Please check frequently for any updates or changes in this
privacy policy before using this website or submitting any Personally
Identifiable Information on thiswebsite.By using this website,you acknowledge
acceptance of this Privacy Statement in effect at the time of use.
Intellectual Property and Use of content on the Website
Real Dream websitewww.realdreamachievers.comand the content on the same are
protected by intellectual property rights, including copyrights, trade names
and trademarks, including the nameReal Dream Achievers Private Limitedand Real
Dream logo,are owned by Real Dream Achievers Private Limited or used by Real Dream under a license or with
permission from the owner of such rights. The content protected by such
intellectual property rights includes the design, layout, look, appearance,
visuals, photographs, images, articles, stories and other content on Real Dream Websitewww.realdreamachievers.com.The content on Real Dream websitewww.realdreamachievers.commay only be reproduced,
distributed, published or otherwise used only after prior written consent from
the authorized signatory ofReal
Dream Achievers Private Limited.
How to Contact Us
In accordance with
Information Technology Act 2000 and rules made there under, you have any comments
or inquiries about this Privacy Policy, if you would like to update information
we have about you, or to exercise your rights, you may contact our Grievance
Officerby emailing us on realdreamachievers22@gmail.com.
SHIPPING POLICY
Orders may be placed online
on website of Real Dream
Achievers Private Limitedat
www.realdreamachievers.comor picked up from Real Dream’soffice. Details are given
below:
PICKUP
FROM OFFICE:
Pickup orders can be placed at any of the
outlet.Payment options for Pickup Orders can be Cash, Demand Draft, Credit Card
and Debit Card.
Pickup hours for all Outlets are:
·
Monday to Friday
10:00 a.m. - 06:00 p.m.
·
Saturday 10:00
a.m. - 01:30 p.m.
·
Sunday (Closed)
Please refer to websitewww.realdreamachievers.comfor
any latest updates and future information.
HOME DELIVERY
Home Delivery orders can be placed for
providing easy access & convenience on websitewww.realdreamachievers.comor
by placing the order at office.
Payment:
Payment mode options for these orders can
be:
·
Orders placed at
Office: Cash, Debit Card or Credit Card.
·
Online orders:
Credit Card, Debit Card, Net Banking, etc.
Home Delivery Orders Delivery fees:
Please refer to the websitewww.realdreamachievers.comfor
more details on Delivery fees for the orders placed onwww.realdreamachievers.com.
The
shipments are in perfect condition when the carrier takes possession of the
same. By signing “received” on the delivery note, the recipient(s) acknowledges
that the order was received in satisfactory condition. Do not sign in the event
of damages or product shortages. Hidden damages discovered after the carrier
has left and all other discrepancies must be notified within twenty-four (24)
hours of receipt of shipment. Failure to notifyReal Dream Achievers Private Limitedof any
shipping discrepancy or damage within twenty-four (24) hours of receipt of the
shipment will cancel Independent Distributor(s) right to request a correction
and shall be considered deemed acceptance of the products.
Orders
placed are typically shipped the very next business day. Orders placed on
Saturday after 2.30 pm will be shipped on the following Monday. Delivery time
will vary according to the location of customers /Independent Distributor(s).
The average time for delivery is between 2 – 7 days. Delivery of products may
not happen on Sundays or on major holidays as per the policy of the delivery
partner.
Delivery of the Product
·
There are various
delivery models for delivery of purchased Product to the Customers / Independent
Distributors, as decided byReal Dream Achievers Private Limited. The risk of any damage, loss or
deterioration of the Products during the course or delivery or during transit
shall be on Real Dream
Achievers Private Limitedand not on the customer
/ Independent
Distributor.Real Dream
Achievers Private Limitedrepresents and
warrants that the products being delivered are not faulty and are exactly those
Products which are listed and advertised on the Website and purchased by the customers
/ Independent
Distributors and meet all
descriptions and specifications as provided on the Websitewww.realdreamachievers.com
·
Customer / Independent
Distributor'sshipping
address, pin code will be verified with the database of Website before they
proceed to pay for their purchase. In the event order is not serviceable by
logistic service providers or the delivery address is not located in an area
that is covered under the order confirmation form, Customer / Independent
Distributor may provide an
alternate shipping address on which the Product can be delivered by the
logistics service provider.
·
Please note that
there is no guaranteed dispatch time and any information about the dispatch
should not be relied upon as such. Therefore, time is not the essence of the
bi-partite contract between the Customer / Independent DistributorandReal Dream Achievers Private Limitedfor
purchase and sale of product on or through the Websitewww.realdreamachievers.com.However,
the Product shall not be delivered to the customer / Independent
Distributor unless he / she make
the full and final payment forReal Dream Products.
·
Customer / Independent
Distributor shall be bound
to take delivery of the Products purchased by him / her that are said to be in
a deliverable state. Where Customer / Independent Distributor neglects or refuses to accept the delivery of
the Products ordered by him / her,the Customer / Independent Distributor may be liable toReal Dream Achievers Private Limitedfor such non-acceptance. Real Dream Achievers Private Limitedat its own discretion may call up the customer
/ Independent
Distributor toevaluate the
reason of non acceptanceof the product.The decision ofReal Dream Achievers Private Limitedwould be final and binding on whether to
redeliver orprocessrefund as per the refund policy.
·
The title in the
Products and other rights and interest in the Products shall directly pass on
to the Independent Distributor
fromReal Dream Achievers
Private Limited upon delivery of
such Product and upon full payment of price of the Product.Upon delivery, the Independent Distributor
is deemed to have accepted the Products.The risk of loss shall pass on to the Independent Distributor
upon delivery of Product.
·
Before accepting
delivery of any Product, the Customer / Independent
Distributor shall reasonably
ensure that the Product's packaging is not damaged or tampered.
Governing Law
·
Any dispute(s) between Independent Distributor its nominee(s) andReal Dream Achievers Private Limited,arising
from this Policy,shall be referred to the sole arbitrator (appointed by the
company) and same shall be adjudicated by such Arbitrator as per provisions of
Arbitration Conciliation Act, 1996. However, all proceedings shall come within
the jurisdiction of District Courts in Guwahati(Assam,India) only and such
arbitration proceedings shall be held in district courts of Guwahati(Assam,India)
only.The final decision of the Arbitrator would be binding upon both the
parties.Any breach of this covenant by the Customer / Independent Distributor will make him liable for
damages and legal costs to the Company.
Buy
Back / Exchange / Refund Policy
At Real Dream Achievers Private Limited, it's our
passion to ensure highest quality of our products and ensure your satisfaction.
However, at times even the best of our efforts doesn’t meet your desired
expectations. If for any reason you are not completely satisfied with the
product, you may return it within 30 days from the date of invoice of the
product which should be notified within one week from purchase by either
calling us at +91 7099011401 / 7099011402 or email at realdreamachievers22@gmail.com.
The refund policy is applicable only for
products in saleable condition, and partially used products (not exceeding 30%)
only if accompanied with an invoice. If at all a product is observed to have
been intentionally damaged or misused the Returns warranty stands void. It is
obligatory upon our Independent Distributors and customers to exercise the
Product Return & Refund Policy in fairness.
Refund / Returns Policy:
1.
If the
product is in marketable* condition and is returned within 30 days of invoice
date accompanied by the original invoice 5% of the amount will be deducted
towards handling charges and rest of the amount as refund will be given.
2.
If the
product is in Unmarketable** condition and is returned within 30 days of
invoice date refund value will be assessed by Returns Officer and appropriate
value will be given.
*Marketable
refers to products that are unopened and sealed.
**Unmarketable
are products, which have been opened and seal broken.
Exchange
If you need to exchange Real Dreamproducts you may need
to have the original invoice. Thereafter, the Customer / Independent
Distributor can exchange the products from the Company within 30 days from the
date of invoice and must submit the following at the time of exchange and help
us in our services:
·
Product Return Form
·
Copy of Invoice
·
Products in original packing and marketable condition
·
New product should be of equal or higher value in price
Refunds
Once we have received your product for return we will
inspect it and notify you that we have received your returned item. We will
notify you on the status of your refund after inspecting the item.In the event the return of a
Product is duly accepted by Real Dream, the value of such Product, will be calculated as per point no. 1 & 2 of Refund /
Return Policy and will be refundedto Customer / Independent Distributor either to the bank account
provided by the Customer / Independent Distributor for such refund, or to the
payment instrument of the customer / Independent Distributor from which payment
was made.Real
Dream shall have the sole
discretion to determine the mode of reversal from the above options.No cash refunds under any circumstances will be made.
Shipping Cost
You will be responsible for paying your own shipping cost
for returning your items. Shipping costs are non-refundable.In some exceptional
cases, if the cost of the shipping is paid by the company the shipping cost of
the return product will be deducted from the refund amount.
Cancellation
of transaction / orders
·
Cancellation
by Real Dream: There may be certain orders
that Real Dream is unable to accept and has the
right to cancel such order.Real
Dreamreserves the right, at its
sole discretion, to refuse or cancel any order for any reason whatsoever. Some
situations that may result in Customer / Independent Distributor's order being
cancelled include, without limitation, non-availability of the Product or
quantities ordered.Real Dreammay also require additional verifications or
information before processing any order. If Customer / Independent
Distributor's order is cancelled, after the payment has been processed, the
said amount will be reversed / remitted to the Customer / Independent
Distributor either to the bank account provided for such reversal, or to the
payment instrument from which payment was made.Real Dream shall have the sole discretion to determine the mode of reversal
from the above options.
·
Cancellation
by the Customer / Independent Distributor: In case of request for order cancellation,Real Dreamreserves
the right to accept or reject requests for order cancellations for any reason
whatsoever.As part of usual business practice, if Real Dreamreceives a
cancellation notice and the order has not been processed,Real Dream may cancel
the order and refund the entire amount to Customer /Independent Distributor
within a reasonable period of time.Real Dream will not be able to cancel orders
that have already been processed. Customer /Independent Distributoragree not to
dispute the decision made by Real Dreamand accept Real Dream decision regarding
the cancellation.
·
Set-off
of any benefits availed by Independent Distributor: In case the Independent
Distributor has availed any benefit under any marketing or promotions provided
by Real Dream in relation to the Product for which the order has been cancelled
by the Customer / Independent Distributor or by Real Dream,Independent
Distributor agrees and authorizes Real Dream to recover such benefits
fromIndependent Distributor or set-off the same from any refunds to Independent
Distributor.
Reference Notes:
·
The Customer
/ Independent Distributor must return the product(s) to our head office
personally or by courier. A specific form of return must be duly filled and signed
by the customer and upline and must be sent along with the product to be
return.
·
Period of
return for products is calculated as the number of days from the Invoice Date,
to the date of receipt at Real DreamOffice.
·
Condition
refers to the condition in which the stock is received back from the Customer /
Independent Distributor as a return. The product can be 'marketable' or
'unmarketable' depending on the condition of the returned stock as assessed by
the Returns executive at Real Dream Dispatch and
Delivery office.
·
The Product
Return Policy does not apply to open packs of literature and videos or other
sales and marketing aids.
·
Total returns
cannot exceed the quantity appearing on the Invoice.
·
SPV / BV
adjustment of Products returned shall be processed in the same Payout. Total SPV
/ BV of the returned products will be deducted from the returningIndependent
Distributor’s account and the sales benefits, incentives or bonuses shall be
deducted from all respective beneficiaries and shall reflect in immediate next
payout.
·
If customers
return products directly to Real Dream, SPV / BV
adjustment shall be done from Independent Distributor’s payout & any excess
amount paid shall be recoverable from the Independent Distributor.
·
The customer / Independent Distributor who has returned a
particular product shall not be entitled for return of a repurchase within 30
days of return date of the same product for a period of 30 days from repurchase
invoice date.
·
The return process of a Product may be subject to
additional terms & conditions depending on the nature and category of the
Product. Any such additional terms may be specified on the Website www.realdreamachievers.comor be intimated
by Real Dream at the time of purchase of the Product.
Cooling Off:
Should a new Independent Distributor choose to terminate
the Direct Seller Contract and exit the business during first 30 days of
Joining, he/she will be able to return all Real Dream Products and get full
refund (as per refund policy).